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4 Qualities Of A Reliable Commercial Contractor

As an owner of a growing business, you will have to work with a commercial contractor at some point for various reasons. It can be to build new buildings for your expanded operations, to renovate your existing offices or industrial facilities to suit your new needs, and so on.

Whatever purpose that may be, you need the right contractor to ensure the success of your construction or renovation project. These professionals have the experience and the expertise needed to deliver your requirements from start to finish without any problem.

However, with the plethora of construction contractors available, it can be challenging to determine the best ones among the rest.

To help you out, here are four of the various qualities worth looking for in potential commercial building contractors.

  1. Excellent Communication Skills

Efficient communication is essential to any project’s success. This is even more crucial in large-scale projects, like commercial construction and renovation. Even the simplest gap inefficiency in coordination can result in costly losses and a huge delay in turnover.

Considering this, you must look for contractors which are not only skilled in their craft but are also excellent communicators. They must be able to present their ideas clearly and answer your questions thoroughly. Moreover, they must proactively keep you up-to-date with the latest developments in the project.

If your communication with a prospective contractor is stressing you out, chances are they aren’t the right fit for you.


  1. Organisation Skills

Large-scale projects are usually complex in terms of scope and timelines. Considering this, you want someone who can plan and coordinate matters effectively. You’ll be able to tell if a contractor is reliable based on the way he or she handles contracts, documents, permits, and all the nitty-gritty of construction.

Detailed contracts, clearly defined scope of work and deadlines, itemized materials and costs, efficient processes. All of these are marks of a contractor worth working with.

  1. Extensive List of Client Testimonials

The best contractors usually have a proven track record of success and a long list of client testimonials that attest to their services. Considering this, you can refer to reviews and client testimonials to find the best contractor for your project.

You will be able to find client testimonials and case studies on the contractor’s website. If you’re looking for more authentic reviews, you can head to search engines and look up their reviews on their Google profile. Do your research. Google, Trustpilot, Checkatrade etc all have independent reviews allowing you to gauge the company you are working with. Their own websites will also have testimonials and case studies to view – some will have galleries of previous work for you to see for yourself.

Don’t be afraid to ask to see any reviews or references from people you are looking to contract work out to – they may not have had the opportunity to put them online, but there’s a chance they’ll have them anyway.


  1. Outstanding Customer Service

This is somehow linked to the first item, but it mainly refers to the way the service provider accommodates you and your questions or requirements throughout the project.

The whole construction process can be quite stressful for you, especially if your project has a particularly wide scope. Considering this, you need a contractor that is easy to reach and quick to respond. Moreover, you need one that can answer your questions accurately and doesn’t keep you in the dark.


Your commercial construction or renovation project is crucial to the growth and success of your rapidly growing business. With this in mind, you must find the right contractor to handle a project with such weight. You can start your search by getting referrals from colleagues or searching them online. However, before you enter into any contract, you must thoroughly vet your choices and check whether they possess the qualities mentioned above.

A meticulous screening process ensures that you’re partnering with a professional and reliable commercial construction contractor.

Do you require seasoned commercial contractors in London? We are the ones for you! We are a leading construction contractor offering bespoke solutions for internal and external construction projects across many of the UK markets. We have worked with clients within the commercial, retail, and industrial sectors, among many others. Get in touch with us today to know what we can do for you.